SHIPPING & RETURNS
SHIPPING POLICY
Order Dispatches
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Orders received before 10am will be dispatched on the same day.
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If you require urgent delivery please contact us to see what is possible.
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If your order is delayed, or out of stock, we will contact you with an estimated delivery time.
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Pickups / Store Visits
Visits to view products or pick up orders are welcome.
This includes weekends. Ensure we are available by contacting us to arrange a time and day.
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NZ Delivery Times
North Island
Delivery is overnight to most towns and cities
Rural addresses may take an additional 1-2 days
South Island
Delivery is usually 3-4 days
Rural addresses may take an additional 1-2 days
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NZ Delivery Charges
Orders over $200 are courier free
Courier Fee: $8.00 for all Nationwide orders under $200
ALL Kayak delivery charges: TBC
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International Delivery
ALL international orders must be communicated via the Contact Us page and will be charged for on a case-by-case basis.
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Ordering
Once you have placed an order,
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You will receive an email confirming your order
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Once payment has been received your order will be dispatched
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You will be sent an email with a tracking and trace number
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Cancellation of the order must be made prior to despatch to ensure a courier fee is not incurred.
RETURN & EXCHANGE POLICY
Returns
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You may return any item (see non-refundable items) within 7 days of delivery.
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Returned items must be in new condition, with undamaged original packaging and labelling, for a full refund or credit.
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Change of mind returns will be eligible for a credit.
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Courier charges will be deducted from the credit. This also applies to orders sent freight free.
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Return courier charges are to be paid by the customer except where an error was made by us.
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Please contact us prior to returning a product or order.
Refunds
Refunds will be made within 7 days.
Non-returnable items
For safety reasons, rated climbing gear cannot be returned.
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Exchanges
Items of clothing and shoes can be exchanged if the sizing is wrong as long as swing tags are still attached and packaging is as new.
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